Refund Policy

This Refund Policy explains how refunds are handled for tickets and services purchased through BT4U. Refunds are generally processed according to the event organizer's policy and the terms below.

1. Ticket refunds

Ticket refunds are subject to the refund policy set by the event organizer at the time of purchase. Some events may offer full refunds, partial refunds or no refunds depending on the organizer's settings.

2. Event cancellation

If an event is cancelled by the organizer, ticket holders are typically entitled to a full refund of the ticket price, excluding any non-refundable payment processing fees unless otherwise stated.

3. Event postponement

If an event is postponed, tickets may remain valid for the rescheduled date. Refunds will be offered only if the organizer explicitly enables them for the postponed event.

4. No-show

Tickets for which the attendee does not show up are generally not eligible for a refund unless the organizer agrees otherwise.

5. Refund requests

To request a refund, contact the event organizer directly through the event page or reach out to our support team. Refunds are typically processed within 7-14 business days after approval.

6. Platform fees

BT4U platform fees and payment gateway charges may be non-refundable unless the event is cancelled. Any refundable amount will be returned to the original payment method.

7. Subscription refunds

Subscription or upgrade fees are generally non-refundable for the current billing period. You may cancel anytime and continue using the service until the period ends.

8. Contact us

For refund-related queries, please contact us through the Contact Us page or WhatsApp support.